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Guyana is an emerging location for ICT and BPO services, which is poised to offer lucrative returns on foreign investments projects. High quality infrastructure, low power costs, and low cost of labour combined with a highly educated, English speaking population, forms the basis of an attractive proposition for potential investors in a range of ICT related activities.
Guyana has experienced strong growth in foreign direct investment in the ICT sector over the past decade. This has primarily come from BPO and telecommunications investments, but investors have also discovered opportunities in web hosting and internet provision, data warehousing, internet service, software development and web page maintenance. Guyana is well placed to serve overseas markets but also has growing domestic demand through the growth and requirement for modernisation of ICT enabled services (such as financial services) and investment in e-Government and public services.
Guyana is one of the lowest cost locations in Latin America for ICT and BPO. The annual salary of a customer service representative is US$3,620 while the average annual salary of a software developer is US$17,442.
As an emerging location for BPO and ICT investments Guyana’s attractive cost proposition has resulted in a number of companies locating in the country. BPO operations have been established by companies such as Qualfon Guyana Inc. and Nand Persaud International Communications have in Guyana and have resulted in BPO being the fastest growing component in the countries ICT sector. However, Guyana also has a burgeoning computer and information services sector due to inward investment from companies such as B & L Investments Inc (USA) and PorTab Inc (Barbados).-------------------------
[1] fDi Intelligence from the Financial Times based on World Development Indicators
[2] Guyana Investment Office, 2016
“Qualfon is making this major investment in Guyana because this is the country that has so much to offer. Guyana provides the perfect location for Qualfon. We find an exceedingly high-calibre workforce, a diverse and friendly culture, as well as a strong government leadership with unwavering dedication to economic growth”
Mr. Mike Marrow, Chief Executive Officer, QualfonThank you! Your submission has been received!
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Indicators for Labour Costs
1 - World Bank Doing Business
2 - EY Worldwide Personal Tax Guide 2014/15
3 - fDi Intelligence from the Financial Times
Indicators for Utility Costs
1 - Climatescope
2 - Corporacion del acueducto y Acantarillado de Santo Domingo
3 - International Telecommunication Union - ITU
Indicators for Property Costs
| Data Point | Value | Units | Year |
|---|---|---|---|
| Transport services (% of commercial service exports)1 | 14.1 | Percentage | 2013 |
| Percentage of individuals using the internet4 | 37.4 | Subscriptions per 100 people | 2014 |
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