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Investment opportunities exist in Trinidad for BPO companies, with a large English Voice Service focus, seeking to provide high quality customer interaction services to their clients from a Nearshore location. Tamana InTech Park has recently completed its first phase of development and is positioned as a hub for BPO and English-language, Call Centre activity. The site offers turnkey solutions with over 11,000 sq m of office space in a sustainably designed, flagship office complex. There are also 21 market ready lots ranging from 2,800 to 83,700 sq m for Greenfield development. The competitively priced office space and sites are outfitted to meet the demands of companies, including excellent telecommunications infrastructure, low cost electrical power and natural gas, road and transport facilities, street lighting and fencing with controlled entry/exits. Located on the Island of Trinidad, Tamana InTech Park is highly accessible, only 18km away from Piarco International Airport and 38km from Trinidad and Tobago’s Capital, Port of Spain. The Park is also set up to cater for investments in ICT, High Value Manufacturing, Clean Technologies and Agri-Processing and will house an onsite campus for the University of Trinidad and Tobago. This will provide talent development, partnership and business development opportunities.
Trinidad and Tobago is a highly cost effective location for BPO operations. The annual labour cost for a Customer Service Representative in Trinidad is USD $7,739 per annum[1]. The total costs of operating a 200 seat customer contact centre including labour, facilities, telecommunications and energy costs, is USD $13,449 per employee per annum[2]
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[1] fDi Intelligence from the Financial Times based on Towers Watson Global Remuneration Planning Report 2014/15 and national statistics
[2] InvesTT, 2012
A competitive cost base to provide nearshore contact centres and customer services in areas such as phone answering, telemarketing, customer retention and help desk functions. The country’s strong services sector background and large English speaking talent pool make it an optimal location for contact centres. Cultural affinity and time zone location make it a particular advantageous location for North American based companies.Thank you! Your submission has been received!
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Indicators for Labour Costs
1 - World Bank Doing Business
2 - EY Worldwide Personal Tax Guide 2014/15
3 - fDi Intelligence from the Financial Times
Indicators for Utility Costs
1 - Climatescope
2 - Corporacion del acueducto y Acantarillado de Santo Domingo
3 - International Telecommunication Union - ITU
Indicators for Property Costs
1 - Cushman and Wakefield
2 - Cushman and Wakefield
3 - RLB - Rider Levett Bucknall (Caribbean Report)
4 - RLB - Rider Levett Bucknall (Caribbean Report)
Indicators for Taxes
1 - The Heritage Foundation
Indicators for Exports
1 - World Development Indicators
Indicators for Size of Industry
1 - fDi Intelligence from the Financial Times
2 - fDi Markets
Indicators for ICT Infrastructure
1 - World Development Indicators: The Little Data Book on Information and Communication Technology
2 - Global Information Technology Report, World Economic Forum
3 - fDi Intelligence from the Financial Times based on Ookla Net Index
4 - World Development Indicators
InvesTT Trinidad and Tobago
Level 19, Nicholas Tower 63-65 Independence Square,
Port of Spain Trinidad W.I
T. +1 (868) 225-4688
F. +1 (868) 225-5820
All investment project information has been obtained from publicly available sources.
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