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With a proven track record in foreign investment, near shore advantages for the North American market, a highly educated and English speaking workforce, competitive costs and quality infrastructure, Jamaica has positioned itself as an ideal location for Business Process outsourcing investments. Jamaica has the talent and capabilities to support investments in a wide range of areas including, but not limited to, voice-driven services, BPO for Health Care, Finance and Accounting, Insurance and Human Resources, Knowledge Process Outsourcing (KPO), Software Development, Testing and Maintenance, and Legal Processing outsourcing (LPO).
A number of purpose built, state-of-the-art sites are available on the island to cater to these investments. Located in Montego Bay, the 48 acre Barnett Tech Park includes ten lots, as part of a large scale real estate development project. Located just 15 minutes from Sangster International Airport, the gated park will provide custom-built facilities for BPO operations and has all of the necessary infrastructure in place. The park is located near residential developments and will also include services such as banking/financial services, food service/restaurant, a supermarket and pharmacy. The park also contains a proposed facility for Western Campus of the prestigious University of the West Indies (UWI). US based, VistaPrint has already built a 100,000sq ft. facility in the park from which it conducts its Jamaican operations. Further units have been developed and space is currently available to lease, while other lots are available to purchase.
BIOPRIST Knowledge Parks has three ideal locations for BPO/ICT companies. The first location includes 50,000 Sq. Ft. of BPO space in Montego Bay, suitable for accommodating a workforce of up to 2,500 employees. The facility is in close proximity to other BPO operations and is four miles from Sangster International Airport. The second location is Sandy Bay, Hanover features 87,650 Sq. Ft. of BPO office space, which can accommodate up to 5,000 employees. It is located less than 16 miles from Sangster International Airport. The final location is Lucea, Hanover which features 60,308 Sq. Ft. of BPO office space for up to 2,500 employees. All three facilities are PCI Compliant, are fully secured with fencing, equipped with fibre optic networks and have standby generators.
Jamaica has had a strong track record in attracting BPO investments through consistently demonstrated the capacity to provide high quality service in the areas of customer care, finance and accounting, human resource outsourcing (HRO), receivables management, technical helpdesk support, outbound sales and lead generation. For this reason, global names such as Xerox, Teleperformance, Vistaprint, Hinduja Global Solutions and Sutherland Global Services (SGS) have all located in the country.
Jamaica brings a large educated English-speaking workforce of high school and college graduates, cultural and physical proximity to the US and Europe and a government that is committed to ongoing investments in its educational, communications, transportation, and facilities infrastructure. These factors, among others, help ensure the ongoing success of a new site and future expansion.
Helena Lawson Brooks, senior vice-president in charge of new site selections for Convergys' customer management businessThank you! Your submission has been received!
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Indicators for Labour Costs
1 - World Bank Doing Business
2 - EY Worldwide Personal Tax Guide 2014/15
3 - fDi Intelligence from the Financial Times
Indicators for Utility Costs
1 - Climatescope
2 - Corporacion del acueducto y Acantarillado de Santo Domingo
3 - International Telecommunication Union - ITU
Indicators for Property Costs
1 - Cushman and Wakefield
2 - Cushman and Wakefield
3 - RLB - Rider Levett Bucknall (Caribbean Report)
4 - RLB - Rider Levett Bucknall (Caribbean Report)
Indicators for Taxes
1 - The Heritage Foundation
Indicators for Exports
1 - World Development Indicators
Indicators for Size of Industry
1 - fDi Intelligence from the Financial Times
2 - fDi Markets
Indicators for ICT Infrastructure
1 - World Development Indicators: The Little Data Book on Information and Communication Technology
2 - Global Information Technology Report, World Economic Forum
3 - fDi Intelligence from the Financial Times based on Ookla Net Index
4 - World Development Indicators
18 Trafalgar Road,
Kingston 10,
Jamaica W.I.
Phone: 876-978-7755 ext 2225
All investment project information has been obtained from publicly available sources.
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