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Belize has experienced rapid growth in BPO investments over the past decade. With a young population, a competitive business environment, world class telecoms infrastructure and a supportive government, the country is fast becoming a recognised location for the global outsourcing industry. English is the official language of Belize but over half of the population also speak Spanish making it a truly bilingual destination for serving multiple markets. The country is also highly cost effective for BPO operations. Salaries are 60% to 80% lower than US locations. Call centre wages are as low as US$2.25 for entry level staff and US$5 to US$6 for employees at supervisory level.
Outsourced services in Belize have primarily been in the area of inbound and outbound call centre operations, but companies located in the country have been diversifying into a wide range of areas including information technology outsourcing (ITO) and knowledge process outsourcing (KPO). IT services currently offered by Belize based companies include technical support, software development, programming, web design, data processing and e-marketing. Professional services are also offered including legal, financial accounting, auditing, taxation, architectural, engineering, virtual management, business consulting and research and development.
Belize City is the primary centre for BPO operations, but other locations in Belize are emerging, such as Ladyville, Belmopan, San Ignacio, Corozal and Orange Walk. One such facility outside Belize City is the Benque Viejo Free Zone BPO Building. Located in Western Belize, close to the Guatemala border, this 26,000 sq. ft. purpose built facility can accommodate up to 1,500 agents. The developer is currently offering this facility for purchase, lease or rent.
Belize is situated in an ideal location to provide BPO services for international companies. It is connected to key US cities with 2 to 4 hour, direct flights and is located in the Central Time Zone. It also has easy access to Central America and the Caribbean.-------------------------
[1] Beltraide
“In our experience, Belize has been a great place to find candidates, and we are excited about what the future will bring. Belizeans tend to have impressive skills in a number of key areas, as well as complete fluency in English, which is also a major benefit.”
Dr Linda West, President of Actyl Group
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Indicators for Labour Costs
1 - World Bank Doing Business
2 - EY Worldwide Personal Tax Guide 2014/15
Indicators for Utility Costs
1 - Climatescope
2 - Corporacion del acueducto y Acantarillado de Santo Domingo
3 - International Telecommunication Union - ITU
Indicators for Property Costs
1 - Cushman and Wakefield
2 - Cushman and Wakefield
Indicators for Taxes
1 - The Heritage Foundation
Indicators for Exports
1 - World Development Indicators
Indicators for Size of Industry
1 - fDi Intelligence from the Financial Times
2 - fDi Markets
Indicators for ICT Infrastructure
1 - World Development Indicators: The Little Data Book on Information and Communication Technology
2 - Global Information Technology Report, World Economic Forum
3 - fDi Intelligence from the Financial Times based on Ookla Net Index
4 - World Development Indicators
Belize Trade & Investment Development Service
14 Orchid Garden Street
City of Belmopan
P: 501-822-3737/0175
F: 501-822 0595
info@belize.org
All investment project information has been obtained from publicly available sources.
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